Introduce your business and what you do there.

I’m the VP of operations at TapNPay, an alternative payment method for tolls.

What challenge were you trying to address with Inventive?

I recently joined the organization, and the development and IT maintenance were being taken care of by an offshore team. I needed an independent assessment of the system, so I engaged Inventive Works to do that for me.

What was the scope of their involvement?

Inventive Works took a look at each aspect of our system, including the code, hosting, cloud setup, as well as the database itself. The team also looked for any non-standard elements or anything that could cause performance issues. They did a well-rounded review.

What is the team composition?

I worked with 4–7 teammates in total, but I had a single point of contact for the project itself.

How did you come to work with Inventive?

A previous colleague recommended them. I reached out to Inventive, and we had an initial conversation about what I was looking for and hoping to get. They were extremely professional and they understood exactly what I was asking for right off the bat, so it seemed like they were a really good fit.

How much have you invested with them?

We spent around $5,000.

What is the status of this engagement?

I started working with them in September 2020, and they completed the audit in October 2020.

What evidence can you share that demonstrates the impact of the engagement?

I needed this assessment for my meeting with the board members, and all of them were impressed with the level of detail, ease of explanation, and recommendations of what we needed to do next.

I received several comments from board members stating that it was a top-notch audit and assessment. That in itself is a good indicator that the work that Inventive Works accomplished was well done.

Although they only delivered an audit, what was great about them was that they also pointed out issues and suggested solutions. Now I can formulate my plan, and once I get there, I’m sure I’ll reach out to Inventive for any support I may need.

How did Inventive perform from a project management standpoint?

They did a really good job. My project manager was on top of things, had meetings scheduled, and provided solid next steps. There was never a time where I had to reach out to them because I already knew what was coming next.

What did you find most impressive about them?

Inventive Works is very organized, professional, and timely, which makes them stand out compared to other service providers.

Are there any areas they could improve?

No, not that I can think of off the top of my head.

Do you have any advice for potential customers?

Clearly outline your objectives and requirements so that Inventive Works is able to target your specific business needs and deliver the quality services they are capable of providing.